melbet Privacy Policy

1. Introduction and Scope

melbet is an online betting and casino platform that provides cricket betting, slots, live casino, and various other gaming services for users in Bangladesh. This privacy policy ("Policy") sets out how melbet collects, processes, stores, and protects the personal data of users through its website, mobile app, and other digital channels.

This policy applies to all services operated under the melbetlogin.cam domain. By using our services, you agree to this policy. To learn more about how our services work, read our About Us page.

This policy is available in both English and Bengali. In case of any conflict between the two versions, the Bengali version shall take precedence.

2. What Information Is Collected

melbet may collect the following types of information:

2.1 Information Provided Directly

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Copies of documents required for identity verification (such as a national identity card)
• Mobile financial service numbers used for deposits and withdrawals (bKash, Nagad, Rocket)

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Time of site access, pages visited, and navigation patterns
• Gaming activity and transaction history
• Log files and cookie-related data

2.3 Information Received from Third Parties

In certain cases, we may collect additional information from trusted third parties for identity verification or fraud prevention purposes. However, the necessary consent is obtained before collecting such information.

3. How Information Is Collected

melbet collects information through the following methods:

• Registration Form: Information you provide when creating an account.
• Login Session: Access and activity data recorded during melbet login.
• Transaction Records: Records automatically generated when making a deposit or withdrawal.
• Support Communication: If you contact us via live chat or email, that conversation may be stored.
• Cookies and Trackers: Technologies that activate automatically while using the website.

4. Purpose of Using Information

melbet uses the collected information for the following purposes:

4.1 Service Operation

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing gaming services and maintaining gaming history
• Issuing bonuses and promotional offers

4.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring compliance with applicable laws and regulations
• Taking steps to ensure responsible gaming — more details are available in our Responsible Gaming guidelines.

4.3 Communication and Support

• Providing support via live chat and email
• Sending relevant updates, bonus offers, and important notifications
• Setting your preferred communication language (Bengali or English)

4.4 Service Improvement

• Analyzing and improving the user experience
• Resolving technical issues and ensuring service quality
• Generating statistics for developing new features and gaming options

5. Sharing Information with Third Parties

melbet never sells users' personal data. However, in certain circumstances, information may be shared with the following parties:

5.1 Service Providers

We work with trusted technology partners, payment processors, and game studios to operate the platform. Only the information each partner needs to provide their respective service is shared with them.

5.2 Legal Obligations

Information may need to be disclosed based on court orders, requests from investigating authorities, or legal requirements. In such cases, information is provided only within the limits of applicable law.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user data may be included. However, users will be notified in advance in such situations.

5.4 With Consent

For any purpose other than those mentioned above, your consent will be obtained before sharing information with a third party.

6. Cookies and Tracking Technologies

The melbet website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Store your language preference, gaming settings, and other personalisation information.
• Analytics Cookies: Used to analyse site usage patterns and improve services.

6.2 Cookie Control

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly.

7. Data Storage and Security

7.1 Retention Period

Necessary information is stored while your account is active. Even after an account is closed, certain data may be retained for a specified period due to legal and regulatory obligations.

7.2 Security Measures

melbet uses the following technical measures to protect data:

• SSL (Secure Socket Layer) encryption — all data transfers take place over encrypted channels
• Password hashing — no password is stored in plain text
• Two-factor verification (OTP system) — additional security for login and transactions
• Regular security audits and vulnerability assessments
• Restricted database access — only authorised staff can access the data

7.3 Steps in Case of a Data Breach

If a security breach occurs, we will notify affected users and the relevant authorities as quickly as possible and take the necessary remedial action.

8. User Rights

As a melbet user, you have the following rights:

8.1 Right to Access Information

You may request to view the information melbet holds about you. This request can be made through the support team.

8.2 Right to Correct Information

If any information stored about you is incorrect, you have the right to request a correction. This can be done through account settings or support.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, if some information must be retained due to legal obligations, it will remain.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may request this at any time. However, essential notifications related to transactions and your account may continue to be sent.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via our 24/7 live chat or email. We provide support in both Bengali and English.

9. Protection of Minors' Information

All melbet services are for individuals aged 21 and above (21+). We do not knowingly collect any personal information from minors.

If we find evidence that a person registered using a false age, that account will be closed immediately and the relevant information will be deleted.

If you believe a minor is operating a melbet account, please inform our support team.

10. Policy Changes

melbet may update this privacy policy from time to time. For significant changes, a notice will be posted on the website or sent to the registered email address.

Continued use of the service after a policy change means you have accepted the updated policy. To learn about all terms related to our services, read the Terms and Conditions page.

The date of this policy is shown at the top of the page as "Last Updated". It is recommended to check this date regularly to stay informed about the latest policy.

11. Contact

For any questions or concerns about this privacy policy or your personal data, contact us through the following:

• Live Chat: Active 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

Our support team usually responds quickly. For urgent matters, using live chat is the most effective option.